Get your hands dirty: Gaining the trust of hard to reach users

Katrina Ryl

Have you ever tried to research a user group, but struggled to get in front of them using standard methods? Maybe they live somewhere with low connectivity. Maybe they're not digital natives. Maybe they're hostile to outsiders. Whatever the reason, they just aren't talking. Presented at UX Australia Design Research Conference 2021. Co-presented with Roland Wimbush

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